Getting to Know Each Other

Each new client will receive a free 30-minute meet and greet in the client’s home prior to my first visit with your pet. Subsequent meet and greets with new pets or family members will be charged at regular visit rates.

At the meet and greet, I will leave you with some paperwork to complete. You may scan and return the paperwork to me, or I can retrieve the paperwork on my first visit, but I will need the completed paperwork no later than the beginning of my first visit with your pet . It is very important that these forms be completed to the best of your ability, and it is imperative that the veterinary authorization form be completed.

Key Exchange

Clients who do not use keyless entry are encouraged to have a set of keys ready to hand off to me upon the completion of our meet and greet. If this is not possible and I am required to travel back to the client’s home prior to my first visit to pick up keys, a $10 pickup fee will be assessed. If a client chooses not to leave a set of keys on file with me for future service requests, a $10 fee will be charged for each subsequent pickup/drop off.

Payments

Payment for services may be made by cash, check, or online credit card payment. Automatic credit card billing is also available for those clients who are interested.
If paying by check, please make payable to Kirstyn Kralovec.

Ongoing, recurring, regularly scheduled walks/visits
Effective May 2018, regularly scheduled ongoing services are billed weekly, with payment due no later than Saturday of each week. Services for the following week will not commence until payment for the previous week has been received. As a convenience to the client, Northwest Pets DC can keep the client’s credit card on file and create the payment for the client. Clients with service agreements already in place prior to May 2018 may be entitled to different terms, at the discretion of Northwest Pets DC.

Vacation/Holiday visits
Effective April 2018, clients are required to pay a deposit of 50% of the total amount due prior to the start of service, with the remaining balance due no later than three days after completion of service. Clients with service agreements already in place prior to April 2018 may be entitled to different terms, at the discretion of Northwest Pets DC.

Cancellation of Service Requests

  • Regular, ongoing walks/visits canceled by the client with at least 24 hours notification prior to start of service will incur no charge. Cancellations with less than 24 hours notification prior to start of service will be charged in full.
  • Vacation visits and transportation requests canceled by the client with at least 72 hours notification prior to start of service will incur no charge. Cancellations with less than 72 hours notification will incur a charge of 10% of the total agreed upon rate for the service period.
  • Holiday visits canceled with at least 14 days’ notice prior to start of service will incur no charge. Holiday visits canceled between 7-14 days prior to start of service will incur a charge of 10% of the total agreed upon rate for the service period. Holiday visits canceled within 7 days of start of service will incur a charge of 25% of the total agreed upon rate for the service period.
    *Holidays include Wed-Sun of Thanksgiving weekend, December 22 – January 2, Memorial and Labor Day weekends, and the week of the 4th of July.

Visiting Hours

  • Visiting hours are between 7:00am and 8:00pm  with our last visit of the day commencing at 7:30pm.
  • Please note that during the busy holiday time periods, the maximum number of visits per household per day will be capped at three in order to allow me the opportunity to serve as many clients as possible.
    *Holidays include Wed-Sun of Thanksgiving weekend, December 22 – January 2, Memorial and Labor Day weekends, and the week of the 4th of July.

Inclement Weather

In the event of severe weather, I will do everything possible to visit your pets as scheduled. However, there may be instances in which I am physically unable to reach a client’s home due to dangerous conditions. Please consider having a neighbor listed as an emergency backup in the event of extreme weather or other disaster. I will monitor weather reports closely and provide extra food and water if the forecast looks dire. Pets on medication will receive priority, and I may need to reduce the number of daily visits for pets with more than one daily visit scheduled in order to try to reach as many pets as possible.

Keeping It Local

My service area includes the following neighborhoods: Friendship Heights, Somerset, Westgate, AU Park/Tenleytown, Wakefield, Spring Valley, McLean Gardens, and southwest Chevy Chase. Effective July 2018, I am not taking on any new clients outside of this service area.  I plan to continue to offer service to existing clients outside of this service area on a case-by-case basis dependent on client location, the nature of each service request, and other factors.